Service Delivery Manager (m/w/d) - EN

As from now | Full-time (40h) | Hybrid working model | in Garching (near Munich)

We are looking for an experienced and proactive Service Delivery Manager to oversee IT services for a renowned international research organisation based in Garching near Munich. In this key role, you will ensure excellent service delivery, foster stakeholder satisfaction, and drive continuous improvement in a dynamic and international environment. If you're ready to make an impact and contribute to world-class scientific research through outstanding IT services— then join our team!

What you can expect:

• Manage end-to-end delivery of IT outtasking services in line with SLAs and client expectations
• Lead and coordinate internal teams as well as external subcontractors
• Build and maintain strong relationships with key stakeholders, ensuring transparency and alignment
• Monitor service performance, identify areas for improvement, and implement corrective actions
• Drive operational excellence through continuous service improvement
• Act as the primary operational contact for clients and facilitate regular service reviews
• Support the development of service delivery processes and contribute to strategic improvements

What you bring with you:

• Education & Experience: At least 5 years of experience in a Service Delivery Manager or similar role within the IT services industry, Proven track record in managing IT service delivery in complex, international environments
• Skills & Qualification: Solid knowledge of IT service management frameworks, ITIL certification is required, Project management certification (e.g., PRINCE2, PMP, or equivalent) is a plus, Experience in managing third-party vendors and external service providers
• Working style: Strong stakeholder management and negotiation skills, Excellent team leadership and people management capabilities
• Languages: Business fluent German (min. C1) and very good English skills (min. B2/C1)

What we offer:

• Achieve more! – Take on a key role in an international client environment and grow independently in a collaborative IT organisation within a dynamic growth company
• Pure variety! – Exciting working environment in a creative and highly motivated team with chal-lenging tasks
• Teamwork! – Cooperation with experienced specialists
• Workplace with charme! – Modern workplace with high-performance IT hardware - no open-plan office
• Work-life balance! – Flexible working hours, hybrid working model and 30 vacation days in Germany as well as special leave
  
• What else? – Attractive employee discounts in various stores on site or online
• The best for last: – Friendly and open-minded colleagues and a pleasant working atmosphere

Have we sparked your interest?

Then we look forward to receiving your application, stating your earliest possible starting date and your salary expectations.